Elements and Performance Criteria
- Obtain and evaluate on-board vehicle technology information
- Vehicle and accessory instructions are located and analysed
- Workplace, legislative and workplace health and safety (WHS) requirements relevant to vehicle handover procedures are complied with
- Vehicle operating functions and technology are explained to customers
- Vehicle operational instructions are read to identify correct operating procedures
- Vehicle type and model instruction information is regularly reviewed and updated for customers
- Vehicle information is assessed for its validity and reliability
- Difficult to understand or inadequate operating instructions are simplified for customers
- Communicate to customers
- Vehicle technologies are communicated to customers according to dealership policies and procedures
- Customer technology information is presented in a professional manner in line with dealership policy
- Communications to customer regarding vehicle operating instructions are summarised so that they convey key points in a clear, concise manner in line with workplace procedures
- Record vehicle handover information
- Recommend and implement improvements to vehicle handover